x99900 Responsible Gaming
Gambling at x99900 is meant to be fun, controlled, and within your means. This page outlines the tools, policies, and support resources we provide to help every player in Bangladesh stay in charge of their experience. For adults aged 21 and above only.
Our Commitment
Playing Responsibly at x99900
At x99900, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We recognise that while the vast majority of players enjoy cricket betting, live casino games, and slots purely for entertainment, a small number of individuals may develop problematic gambling habits over time. Our role is to provide those players with the tools and information they need to stay in control.
Gambling should always be treated as a form of entertainment — similar to going out to watch a BPL match or visiting an arcade. It should never be treated as a way to generate income, to recover financial losses, or to escape personal difficulties. Every deposit made on x99900 carries an inherent risk of loss, and players should only ever wager amounts they are genuinely comfortable losing.
x99900 offers a full suite of responsible gaming controls that can be activated at any time by contacting our support team. These controls are designed to give you the power to set firm boundaries on your own gambling activity — before a problem has the chance to develop. We strongly encourage all players to make use of these tools proactively, not only as a reaction to difficulties.
Platform Controls
Tools to Keep You in Control
x99900 provides the following responsible gaming tools, all of which can be activated by contacting our customer support team. Once applied, these limits and restrictions take effect immediately and cannot be reversed during their active period.
Set a daily, weekly, or monthly cap on the total amount you deposit into your x99900 account in BDT.
Take a short break of 24 hours, 7 days, or 30 days. Your account is locked for the chosen period.
Permanently or temporarily block access to your x99900 account for a minimum period of 6 months.
Cap the total amount you can lose within a set time frame so you never exceed your comfort level.
Restrict the maximum length of a single gaming session so you step away regularly and stay refreshed.
Opt out of all bonus offers, cashback promotions, and marketing messages at any time.
Section 1
Deposit Limits Explained
A deposit limit is one of the most effective responsible gaming tools available. By capping how much you can fund your x99900 account within a given period, you create a hard financial boundary that removes the temptation to deposit more than intended in the heat of the moment.
How Deposit Limits Work at x99900
- Daily limit: Restricts the total BDT amount you can deposit within any 24-hour rolling period.
- Weekly limit: Restricts deposits across any 7-day rolling window.
- Monthly limit: Restricts deposits across any 30-day rolling window.
Once you reach your deposit limit, x99900 will decline any further top-up attempts via bKash, Nagad, Rocket, Upay, or bank transfer until the restriction period resets. Increasing an existing deposit limit requires a mandatory 7-day cooling-off period before the higher limit takes effect, ensuring that increases are deliberate rather than impulsive.
Decreasing a deposit limit, on the other hand, takes effect immediately. This asymmetry is intentional — it is designed to protect players from making hasty decisions that could lead to financial harm. We recommend setting your deposit limit as a first step when opening a new x99900 account, rather than waiting until you feel you need one.
Section 2
Time-Out and Self-Exclusion
Time-Out
A time-out is a short-term break from your x99900 account. You can request a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed normally. Time-outs are ideal if you feel you are spending more time on the platform than you intended, or if a personal stressor is temporarily affecting your judgment around gambling decisions.
At the end of a time-out period, your account is automatically reinstated. There is no automated prompt encouraging you to return — the decision to resume gaming rests entirely with you.
Self-Exclusion
Self-exclusion is a more serious, longer-term measure intended for players who believe their gambling has become, or is at risk of becoming, a problem. When you request self-exclusion from x99900, your account is blocked for a minimum period of 6 months. During self-exclusion:
- You cannot log in to your x99900 account under any circumstances.
- All promotional communications will be stopped immediately.
- Any account balance will be held securely and returned to you on verified request following the exclusion period.
- x99900 will make reasonable efforts to prevent the creation of new accounts by a self-excluded player.
Self-exclusion periods available at x99900 are: 6 months, 12 months, 3 years, and permanent (indefinite). A permanent self-exclusion cannot be reversed. Temporary self-exclusion periods can be extended at any time but cannot be shortened — this is a deliberate feature to protect you during a period of vulnerability.
Section 3
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm. If you recognise several of these patterns in your own behaviour, we encourage you to use our self-exclusion tool or to speak with a support professional.
- You gamble with money that was set aside for essential expenses such as rent, food, or utility bills.
- You feel a strong urge to keep gambling after a loss in order to "win it back" — a pattern commonly called chasing losses.
- You need to gamble with larger amounts each time to feel the same level of excitement as before.
- You have borrowed money from family members, friends, or lenders in Dhaka, Chittagong, or elsewhere to fund gambling activity.
- You feel irritable, anxious, or restless when you are unable to gamble, or when you try to reduce or stop.
- Gambling is affecting your relationships, work performance, or studies.
- You hide your gambling activity or lie to people close to you about how much time or money you spend on it.
- You have previously tried to stop or cut down gambling and have been unable to do so on your own.
Our Approach
Six Pillars of Responsible Gaming at x99900
Every x99900 player must verify their identity and date of birth during registration using a valid NID, passport, or driver's licence. No player under the age of 21 is permitted to hold an x99900 account under any circumstances. This is not simply a policy — it is an actively enforced control.
x99900 monitors player activity patterns for signs of problematic behaviour — including sudden increases in deposit frequency, prolonged session duration, and repeated loss-chasing patterns. If our team identifies concerning activity on your account, we may proactively reach out to check on your wellbeing.
x99900 does not obscure the house edge or mislead players about the probability of winning. All games on the platform — from cricket betting markets to slots and live casino tables — carry a built-in statistical advantage for the house. Understanding this is a core part of gambling responsibly.
Our customer support team is available to assist with responsible gaming tool activation, account closures, self-exclusion requests, and general wellbeing enquiries. All responsible gaming requests are treated with the highest level of confidentiality and handled without judgment.
All responsible gaming tool requests are processed securely and recorded in your account history. Your decision to use a deposit limit, time-out, or self-exclusion is private — it is visible only to x99900 staff and is never shared with third parties.
Every feature, promotion, and communication at x99900 is designed with entertainment as the primary value — never as an inducement to gamble beyond your means. Bonuses come with clear terms, and we do not use aggressive marketing tactics that target players who have self-excluded or opted out of promotions.
Get Help
Reach Out to Our Support Team
If gambling is causing you stress, financial difficulty, or relationship problems, please do not wait. Contact the x99900 support team at any time. We can help you activate self-exclusion, set deposit limits, or simply talk through your options — all confidentially and without pressure.
You can also speak with someone outside of x99900 if you prefer to discuss your situation with an independent party. Qualified counselling and mental health support services are available across Bangladesh in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
Our team is available to help you use any responsible gaming tool on the platform, process a self-exclusion, or answer any question about safe gambling at x99900. Email us directly — copy the address below into your email client.
Please include your registered username and the specific responsible gaming tool you wish to activate. We aim to respond and apply the restriction within one hour during active support hours.